Webinar: Cognitive Design for User Assistance Series

Webinar: Cognitive Design for User Assistance

Update February 7 2013: A recording of all of the webinars in this series are now available:

Session 1: Users Become Learners

  • Webinar recording
  • Slidedeck only

Session 2: Empowering User/Learners Through Cognitive Development

Session 3: Integrated Learning: Building Customer Loyalty

If you get an error message when contacting any of the Adobe.com links above, log in to the Adobe.com site and try again.

Original article:

The webinars are coming fast and furious these days, and this looks to be a particularly interesting series that promises to merge cognitive development theory with aspects of Lean management practices and DITA.

This is a series of three webinars being run by Ray Gallon of the Rant of a Humanist Nerd blog and an Instructor on Information Architecture and Content Strategy at Paris Diderot University. Sponsored by Adobe, and starting later today, there are three webinars running on successive weeks for an hour each starting at 10AM PST (11 MST, 12PM CST, 1PM EST). They are:

  • Session 1: Users Become Learners (Tuesday, January 15, 2013)
  • Session 2: Empowering User/Learners Through Cognitive Development (Tuesday, January 29, 2013)
  • Session 3: Integrated Learning: Building Customer Loyalty (Monday, February 4, 2013)

From the more detailed descriptions available from the registration page (and this intriguing entry on his blog site) this looks to be something beyond the more typical “Intro to DITA” webinar. I’ve signed up for the first talk already.

Registration information available here. With any luck it will also be recorded and posted somewhere for those who can’t make it.


"DITAWriter" is Keith Schengili-Roberts. I work for IXIASOFT as a DITA Specialist/Information Architect. And I like to write about DITA and the technical writing community. To get ahold of me you can email me at: keith@ditawriter.com.

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2 thoughts on “Webinar: Cognitive Design for User Assistance Series

  1. Keith, thanks for your article, and for reposting the links. It might be interesting to set up a little community of “alternative DITA” folks – people who are finding new and creative ways to use DITA and not simply adhering to a structure that is not, in the end, an architecture but simply a useful toolkit for creating one. I’d bet we could even get Eliot Kimber to participate 😉

    1. I like the idea of being considered part of a possible “alternative DITA” crew. 😉 I know I must come across more as an evangelist for DITA at times, but in the end I think of my role as more trying to let others know what DITA was all about and started up this site in part because there was so little information shared within what I have discovered is not a small community.

      I like your take that DITA is not in and of itself and architecture, but a tool for creating one — or many, for that matter. I don’t know whether DITA will always be considered the best way to do technical documents, but I like the shift in focus that I see towards not just making things easier for the tech writer, but also for the end-user who reads what we create. I think DITA at the very least is a step in the right direction.


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