[This article was original published in two parts on the IXIASOFT website back in April 2016. Here’s Part 1 and Part 2. This version on DITAWriter adds some minor updates and brings the two pieces together as a single article. I have also back-dated this blog closer to the time of the conference, purely forRead More
Tag: CIDM
CIDM Social Media Study
Seemingly appropriate for Cyber Monday, here’s another interesting survey from the folks at CIDM that focuses on how firms are incorporating social media into their user documentation (or not). Again, not DITA-specific, but of real interest to anyone who is working with technical communications these days. Here’s a link to the survey. Here’s the blurbRead More
CIDM User-Generated Content Study
In a presentation I gave a couple of years ago, I talked about how I found some user-generated content that ended up helping me far more than the user manual did to solve a problem I was having with my washing machine. The user-generated content was more to the point and helped me diagnose theRead More
DITA News for February 14, 2013
Sometimes there’s a flood of information that is DITA-related that happens all at the same time. Today just happens to be one of those days. Here’s a quick run-through of some DITA items of note: Book Release: DITA Metrics 101 Mark Lewis’ new DITA Metrics 101 book was officially launched at the Intelligent Content conferenceRead More